Support

Email us and a person will reply, usually within two business days. Tell us your iPhone model, iOS version and what you were doing when the problem happened.

support@sitewireai.com

To join the TestFlight beta, email the same address with the subject "TripGuard beta" and the email you use for TestFlight.

Common questions

When should I take photos?

At pickup, before you drive off or load anything into the car. At return, after you park in the drop-off spot and before you lock up and leave. Take one wide shot of each zone and a close-up of any mark.

What does the SHA-256 fingerprint prove?

It shows the original photo file hasn't changed since TripGuard saved it. Anyone can recompute the hash from the original file and compare. It doesn't prove where a photo was taken.

Where do the capture times come from?

From the camera's own metadata when the photo has it. Photos without that metadata use the time you added them, and the photo screen shows both times.

How do I send originals to a host or the platform?

Open a photo and tap Share Original. That sends the untouched file, so its fingerprint still matches.

Should I still upload photos in the rental platform's app?

Yes. Platforms usually look at the trip photos in their own app first. TripGuard keeps your own copy, adds fingerprints and organizes your reply.

Is my data backed up?

Only through your normal iPhone backups. TripGuard has no cloud account. Before you change phones, make sure your backup is current.